Analysis of Internal Factors Affecting the Implementation of Maturity Rating Policies in the Healthcare Public Service Agency of Indonesia
School of Business and Management, Bandung Institute of Technology
How they used Delve
Researchers at Bandung Institute of Technology used Delve to code six interview sessions with Indonesian public health service agency assessors and advisors, working 88 open codes into 13 categories and four core categories about what drives organisational maturity ratings.
“The researchers employed thematic analysis to identify and analyse recurring themes from the interviews conducted with the participants (Clarke, Braun, & Hayfield, 2015). [...] The process of processing qualitative data using the Delve Tool qualitative analysis.”
- Field
- Public sector governance / healthcare organisational maturity policy
- Data
- Six semi-structured interview sessions with ten purposively sampled participants involved in the 2022 maturity assessment of Indonesian healthcare public service agencies — assessors from agencies under the Ministry of Health, a health centre, the police force and the army, plus two external PSA advisors — triangulated against secondary data obtained through freedom of information requests
- Approach
- Multimethod qualitative case and comparative study; thematic analysis after Clarke, Braun and Hayfield, run as open, axial and selective coding — 88 open codes from six interview sessions reduced to 13 categories and four core categories
- Data types
- Interviews, Documents
Abstract
This study aims to address the gap in the literature by examining the internal factors affecting the implementation of maturity rating policies in Indonesian healthcare settings. This study employs a multimethod-qualitative approach in line with the adopted philosophy, enabling researchers to capture dynamic and contextual elements of organisational actual settings. This research draws several conclusions that are relevant to the implementation of business maturity policies, especially in the context of health care institutions in Indonesia. First, the implementation of the Maturity Rating policy has a significant impact on organizational governance, covering aspects of People, Process, and Technology. Benefits include managerial improvements, operational efficiency, compliance with legal requirements, and financial transparency and accountability. However, it is important to be aware of potential risks, especially conflicts of interest that can undermine objective evaluations.
Citation
Arifin Indarto, Yos Sunitiyoso (2024). Analysis of Internal Factors Affecting the Implementation of Maturity Rating Policies in the Healthcare Public Service Agency of Indonesia. Jurnal Syntax Admiration. https://doi.org/10.46799/jsa.v5i1.990