The role of change management in enhancing business processes during crisis based on experience of ukrainian organizations

How they used Delve

A master's student in Business Process Management at Vilnius University used Delve to code ten interviews with managers of Ukrainian organizations about change management during wartime crisis, following Braun and Clarke's six-phase thematic analysis to build a table of themes and subthemes.

“I used special software for thematic analysis software 'Delve' to provide results reliability. Besides, Delve helped in the automation of processing data and accelerated the lead time needed for the data analysis. [...] Step 1. Familiarize with data First of all, I uploaded interview transcripts to Delve software.”

Field

change management; business process management; Ukraine

Data

Ten interviews with representatives of Ukrainian organizations on how change management sustained business processes during the crisis

Approach

Braun & Clarke six-phase thematic analysis; transcripts uploaded to Delve, coded, themes and subthemes tabulated as the basis for the narrative

Data types

Interviews