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BMC Health Services Research · August 2025

Barriers and facilitators in child and adolescent mental health services in a Middle Eastern country: qualitative study

Erna Judith Roach, Khalood Al-Abri, Divya Kuzhivilayil Yesodharan, Judie Arulappan, Sulaiman Al Sabei, Muna Said Al Shekaili

Sultan Qaboos University

Thematic analysis Public health

How they used Delve

A team at Sultan Qaboos University used Delve for thematic analysis of 16 interviews with mental health professionals at a tertiary psychiatric hospital in Oman, published in BMC Health Services Research.

“The anonymised transcripts were processed using Delve Tool (Delve, New York, USA), a qualitative data analysis software that streamlines thematic analysis.”

Field
Mental health services / psychiatry
Data
Semi-structured face-to-face interviews with 16 mental health professionals at a tertiary care psychiatric hospital in Oman
Approach
Qualitative descriptive study; verbatim transcripts, reflexive journaling, co-investigator validation for confirmability
Data types
Interviews

Abstract

OBJECTIVE: The objective is to explore the barriers and facilitators experienced by mental health care professionals in providing mental health services to Omani children and adolescents. METHODS: A qualitative descriptive study with semi-structured face-to-face interviews was conducted on a purposive sample of sixteen mental health professionals from a tertiary care psychiatric hospital in Oman. Audio recordings were transcribed verbatim, and the anonymized transcripts were processed with Delve Tool, a qualitative data analysis software that streamlines thematic analysis. RESULTS: Barriers to access mental health services were- institutional system and policy limitations; specialized workforce deficiency; lack of systemic interagency coordination; logistical barriers, language barriers, resistance to treatment, inefficient facility design, and cultural stigma. Facilitators were - integrated team-based care; telemedicine and public awareness campaigns; existing expertise and integrated services model. CONCLUSION: This study highlights the urgent need for action in ways to expand mental health education, and breakdown the stigma that often prevents people from seeking help. By integrating care models and ensuring that professionals receive ongoing training, the existing gaps can be closed and mental health services can be made more effective.

Citation

Erna Judith Roach, Khalood Al-Abri, Divya Kuzhivilayil Yesodharan, Judie Arulappan, Sulaiman Al Sabei, Muna Said Al Shekaili (2025). Barriers and facilitators in child and adolescent mental health services in a Middle Eastern country: qualitative study. BMC Health Services Research. https://doi.org/10.1186/s12913-025-13209-3

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