Information Technology Soft Skills Training

How they used Delve

Researchers working from a Capella University doctoral capstone used Delve to run a six-step thematic analysis of interviews with 10 IT professionals, generating 17 initial codes reported with per-code participant and occurrence counts, and resolving them into six themes about soft-skills training.

“The data were placed into Delve (2022), a collaborative, online, qualitative analysis tool that assists in finding codes and identifying commonalities among large quantities of written data. A six-step thematic analysis process was used: becoming familiar with the data, generating initial codes, searching for themes, reviewing themes, defining and naming themes, and producing the analysis report (Braun & Clarke, 2006). The process led to an initial group of 17 codes (Table 2).”

Field

Workplace learning and organizational development; soft-skills training for information technology professionals

Data

Open-ended interviews with 10 IT professionals - leaders and employees - using an interview protocol built from the conceptual framework

Approach

Braun and Clarke six-step thematic analysis - familiarization, generating initial codes, searching for themes, reviewing themes, defining and naming themes, producing the report - guided by a conceptual framework combining the e-Leadership and soft-skills educational games design (ELESS) model with the CareerEDGE employability development model; 17 initial codes were generated and reported with participant counts and occurrence counts before resolving into six themes

Data types

Interviews